Orders & Returns
Return window
The return window is 14 days from delivery. Keep your order number, the delivery date and the original packaging while you decide on fit.
Condition of the piece
Try garments on with the original tags attached. Items must be unworn, unwashed and free from damage, makeup, deodorant marks or perfume. Include the original tags and packaging.
Sale and international orders
Last Chance items are eligible for store credit only. Final Sale items are excluded from returns. Eligible international returns are issued as store credit, and international exchanges are unavailable.
Before posting a parcel
Return postage is the customer’s responsibility. Wait for return instructions and the correct destination before sending your item. Keep the carrier receipt and tracking reference.
Prepare your return details
- Note the order number, delivery date and the exact item, colour and size you wish to return.
- Check the sale wording on the item and keep the original tags and packaging together.
- For a parcel containing more than one item, list each item separately and keep a copy for your records.
Finding your order record
Guests can retrieve the order using Track an Order. If you purchased through an account, open the individual order in Order History. The order page helps identify the purchase; a return address and posting instructions are still needed before sending the parcel.
Returning one item from a larger order
Identify the exact line on your confirmation, including the colour, size and quantity you want to send back. Keep the other pieces separate while you pack. Use the address supplied for the authorised return and keep the parcel receipt with your order details.