Track an Order

Guest checkout? You can look up an order here without signing in. Find the order number in your confirmation and use the billing email address entered at checkout.

If the order does not appear

Check the number for extra spaces and the email for typing errors. An order placed while signed in may also appear in Order History.

Order status and parcel tracking

This lookup shows the shop’s record of your order. A carrier tracking number is a separate reference. If a dispatch message includes a carrier link, use that link for parcel scans and delivery updates.

Finding the right details

Use the order number from the shop confirmation, rather than a payment reference or postal tracking number.
If the order was a gift, enter the billing email used by the purchaser.
If you checked out as a guest, use the form above even if you later created an account with the same email.

When the carrier shows delivery but you cannot find the parcel

Read the most recent carrier scan for a delivery location, then check the building entrance, reception or parcel locker if your address has one. Keep the scan date and parcel reference. If it is still missing, contact customer care with those details and your shop order number.