Frequently Asked Questions
How can I check whether my size is available?
Open the style and select a size. The availability message and Add to bag button update for that size. For help taking measurements, see our Size & Fit Guide.
Can I change the quantity in my bag?
Open the bag, enter the quantity you want and select Update cart. Check the subtotal before continuing to checkout. You can also remove a line item there.
Which currency will I see at checkout?
The shop displays prices in US dollars (USD). The bag shows each selected size, quantity and line subtotal.
Where can I find my order as a guest?
Use Track an Order with the order number from your confirmation and the same billing email address.
How much does delivery cost?
Delivery charges depend on the address and available services. See Shipping Information for the current checkout status.
How long do I have to return a piece?
The return window is 14 days from delivery. Sale and international orders have specific conditions. Read Orders & Returns before sending a parcel.
Do two colours of the same dress share stock?
The white and merlot Suki Lace Maxi Dresses have separate product pages. Open the colour you want and select a size there to see its availability.
Can I use one size conversion for every piece?
Fit notes are specific to each style. Kate’s listing gives S as a UK 10 reference, while Zoe’s gives XS as UK 6–8. See the Size & Fit Guide for the cut of each garment.
How do I care for a printed silk dress?
Check the label on your piece. Kate and Izzy specify dry clean only. Zoe has different instructions, including a 30°C machine-wash option. See Garment Care before washing.
Is my order complete if the items are still in my bag?
Adding a piece to the bag or opening checkout does not create a confirmed order. Look for an order number on the confirmation page or in your confirmation email.
How can I tell where a maxi skirt will finish?
Measure from the point where you wear the waistband down to your preferred hem, wearing the shoes you plan to pair with it. Compare that distance with the length given for your size. If no length is listed, ask for the waistband-to-hem measurement.
I noticed an error after checkout. What should I send?
Send the order number, identify the incorrect detail and explain the correction. For a delivery change, include the apartment or unit if relevant. Please contact customer care promptly so the team can check the current order status.