Contact & Customer Care
Choose the kind of help you need below. If your question concerns a purchase, keep your order number and the email address used at checkout handy.
Help with an order
Use Track an Order to look up a purchase, including one made as a guest. For purchases linked to your account, open Order History to view individual orders.
Delivery or returns
Shipping Information explains how delivery options appear at checkout. Orders & Returns covers the return window, item condition and sale exceptions.
Product questions
For fit, begin with the measurements and notes on the product page, then see our Size & Fit Guide. For washing or pressing, check the garment label and our Garment Care Guide.
What to include in an enquiry
- Size or fabric
- Include the style name, colour and size you are considering. A product link helps distinguish pieces with the same name.
- A delivery question
- Have your order number, purchase date and delivery postcode ready. Check the order status before looking for a carrier update.
- A problem with an item
- Record the item name, size and delivery date. A clear photo of the affected area and one of the garment label can help identify the piece.
For customer care, email support@byfolksaint.com. For order enquiries, include your order number and the item name.
Ask for a garment measurement
For a slip, tell us whether you need the length from the shoulder or from the neckline. For a skirt, tell us where you wear the waistband. Include the item link and the size you are considering so we can identify the right piece.