Privacy & Cookies
Details used at checkout
Checkout asks for your contact and billing details and, where applicable, a shipping address. These details connect the order to its purchaser and destination. Order tracking uses the order number together with the billing email address.
Your bag and sign-in
The shop uses session cookies to keep track of the items in your bag and your signed-in session. Clearing site cookies may empty your bag or sign you out.
Managing saved details
Signed-in customers can review orders and update saved addresses through My Account. Check the details shown for each new order. Changing a saved address does not update the address recorded on an earlier order.
Using the shop on a shared device
Sign out of My Account when you finish viewing order details. If your browser saves addresses or sign-in details, manage those through the browser’s autofill and password settings.
Order lookup and account access
Treat an order number and its billing email as a pair: together they can retrieve order information. Keep password-reset links private. If you need to update an address for future purchases, review the saved addresses in your account before checkout.
Request a correction without sharing extra information
Email support@byfolksaint.com and identify the order or account and the field that needs attention. For example, you can name the postcode field and give the correct postcode. Leave out passwords, reset links and full payment card numbers.